My nephew bought from here and had a fantastic experience. I recently picked up a 2009 BMW X5 and had a great experience as well. Friendly, courteous, helpful patient and not pushy at all. We compared several cars all side by side had them all running going through them all. Finally of the 3 we decided, they got us approval plates and were always keeping us informed. We had one issue that showed up after we took it ( very minor ) that didnt show up on our road test. Spark plug issue causing a misfire, we called and was back within an hour. They had it fixed while we had lunch and were very apologetic. Honestly, it wasnt their fault it happens but their customer service honestly and integrity will keep us as loyal customers. Highly recommend
I had gone in on a Thursday, interested in a Mini Cooper that they advertised on their website. I inquired, to find out that the Mini had been sold. At first, I was fairly irritated that the car hadn't been removed from the website, but then, I noticed a beautiful Volvo C30 on the lot. Having researched them before, I figured I would take it for a test drive. That did it... within 30 minutes, I had filled out a loan application and had it not been for Good Friday and Easter, I would probably have been in the car by Sunday.
Literally, the easiest, most friendly, lowest intimidation, lowest pressure car buying experience I have ever had. I was at the dealership maybe a combined total of 90 minutes over 3 days time, and yet I never felt rushed. They don't haggle with you or highball you on price, or push ridiculously expensive extended warranties or service plans on you. They provide a CarFax on request without charge, and basically treat you like you're buying a car from your brother-in-law.
The car was spotless when I test drove it, but in the 4 days before I picked it up, they made it look even better. Complete interior and exterior detailing, handled all the hassle of insurance, registration and inspection, changed the brakes and rotors on the whole car and had the plates on and ready to go when I arrived to take delivery. It could not have been a more simple, pain-free process.
Not only did I get a great car at a fair price, but they got me a fantastic loan as well at a great rate, with terms that I was more than comfortable with. Pierre and his Wife were excellent to work with. They made it so simple and efficient and I left there a friend, not a customer. I WILL remember the service I received there and will likely be back for future purchases.
Anyone I know who is looking to buy a clean, quality pre-owned car, will definitely be sent to see my friends at Milford Auto Mall.
If I could rate this more than 5 stars, I absolutely would. I bought a 2014 Ford Fussion from Andreia and Piero and I truly couldn't have been happier with the process. I walked in alone, on a whim, and as a 23 year old female I was nervous due to how I've been treated by dealerships in the past. Andreia greeted me and instantly made me feel welcome and comfortable. I can't stress enough that they really do treat you like family there, they work hard to get you great loan and they happily work with you for as long as it takes.
Due to me totaling my last car, my situation wasn't easy, but they never made me feel like a bother. They worked with me for a week and got me into my car as soon as possible. They got me an amazing loan and a great warrenty, leaving me happier more satisfied than I expected myself to be.
I have already recommended this location to SO many people because it is without a doubt the best professional experience I have ever had.
Great experience purchasing my son's first car. Reasonable price, excellent responsiveness, price included additional one year warranty, minor issues that arose with the vehicle after it was purchased were fixed in a timely manner at no additional cost. Car looked great cosmetically, inside and out. Even came with a free SIRIUSXM trial. Thank you Bill, Helder and company!
Very pleasant to deal with they answered all my questions and we're not pushy at all about the car I was interested in
Our family needed a car for our 17 year old Daughter. The team at Milford Auto Mall were so very helpful, I cannot imagine buying anywhere else. They found the perfect car for her and the people at Milford Auto Mall made the process painless. Once we agreed on the car, they took care of all of the details so we were able to drive out the same day.
This is the only place I will go to for cars. Pierre and Andy are amazing people, they really go above and beyond to make sure you are in the right car for YOU. I've sent friends and family here and will continue to do so. Thank you Milford Auto Mall for actually caring about your customers and providing amazing service.
This was our second car buying experience from Milford Auto Mall and I couldn't recommend them enough!! My husband and I purchased his car last year and my car this year. Bill, Andy and Piero were all so accommodating and helped us throughout the whole process from getting the loan to registering the car. Thanks so much guys!
Best car buying experience I’ve ever had. Andreia and crew worked non stop to get my financing in place, and I went from a very desperate situation to driving a beautiful like new car within one week. They even helped me with some insurance needs I had. From top to bottom these guys are all class and I would recommend them to anyone. No hard sell, and incredibly friendly. Post purchase service is excellent and they treat everyone like they are their only customer. Love these guys.
I had a very pleasurable experience with everyone I dealt with. Bill especially. Vehicles are reasonably priced and it was a low pressure experience. I will definitely recommend this dealer.
As a first time buyer, everyone was extremely helpful with the whole process. I told them what I was looking for and Pierre found the perfect car with everything I was looking at a great price! Andi then took care of the whole loan process. Every employee there is knowledgeable and they all want the best for their customers. I came all the way from Gloucester, Ma and I’ll never go anywhere else for a car!